More phone fun

We’re back in the USA, getting settled, and figuring out how to live here again. So far it’s been smooth enough. I pretty much remember how to find my way around in the car, although I keep looking for street signs and stoplights in the wrong places. And I’ve enjoyed drinking big American coffees and enjoying salsa that has an actual kick. Although our first baguette, from our favorite bakery here, did not measure up to what we’d grown accustomed to in Paris. No surprise there.

One of the biggest challenges when we went to France was dealing with the business of everyday life in a foreign language. Like dealing with unfamiliar appliances, a landlord that didn’t speak much English, going to the doctor, and figuring out phone service.

Oh yeah, phones–I thought getting phone service set up in France was hard. Well, let me say, if I’d had to go through there what I just went through here… I’d have been stuck with smoke signals.

It all started out so easily this morning: stop in at the Verizon store. Speak English with the nice guy working there. Explain our situation: we need to get two phones added to our account for our girls. We already owned the phones–they had been using them in France–now we just need to get new Verizon SIM cards and get them added to our account.

First phone? No problem. Ah, this is so much easier than waiting in line forever at the Orange store in Paris and muddling through the process in minimal French!

Then the next phone. Hmm. It’s taking longer. The SIM card is in, the phone recognizes it. But there’s a problem. The phone has been flagged on the lost/stolen list! What?

Merideth had bought the phone from one of those place that repairs cell phones and sells refurbished ones. She bought it last fall in Seattle (while the rest of us were in France) after it became clear that one of the girls’ phones was pretty well worthless. We’d gotten it working with some difficulty (yeah, here’s another link to that bizarre experience), but ultimately it got working just fine.

The Verizon guy tried his best, talking to multiple people up the food chain, but nothing could be done; I needed to go to the place we bought it from and solve the issue there. Thankfully, it was only a few blocks away. And finally, after three separate trips there, another trip to a Verizon store and about an hour on the phone with Verizon customer service, we got it handled. Oh, and it also meant we did have to trade the phone in to the store for a new one.

As far as we can tell, the phone must have been reported lost or stolen after we bought it and got it set up in France. Crazy. And getting it all handled definitely took more time than I would have ever guessed–but at least it’s working. And at least I didn’t have to deal with this in French!

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